The Ministry of Environment and Water has implemented a new 10-hour shifting system for its call centre, with assigned operators and staff working from 7:00 AM to 5:00 PM. The move, which takes effect today (August 8, 2015), is expected to drive in a better delivery of all its administrative services—falling in accordance with the Ministry’s efforts towards quality, efficiency and transparency.

H.E. Sultan Alwan, Assistant Undersecretary of region Sector, Ministry of Environment and Water, said that the introduction of the new shifting system falls in line with the Ministry's continuing commitment towards applying the highest quality standards to communicate with customers across various channels and help drive in customer satisfaction through the development of standards that provide maximum comfort and quality for the customer.

 The Ministry of Environment and Water Undersecretary added that the objective of the call centre is to receive and provide quick responses to all customer inquiries. The call centre, which can be reached through the hotline number 800-3050, also addresses registration proposals and reviews of dealers in the 'My Government' system, the registration system of communications, registration and filing of requests, follow-up on a service, obtain feedback from services provided and reply via other communication tools such as e-mail (info@moccae.gov.ae) and through the Ministry's dedicated chat box on its website.

 Last June, the Ministry won the ‘Best Call Center Project (GCC Region)’ category from the International Quality & Productivity Center’s (IQPC). The award was given in recognition of parties who have demonstrated a commitment to develop their call centers. The Ministry of Environment and Water was recognized for its strong commitment to establish a world-class call center.