Skip to content

Comments ( complaints)

About the Service

Through this service, customers can submit their comments (complaints) on the services provided, the followed procedures, or any other topics related to the Ministry's competencies. The Ministry is committed to studying these comments (complaints), evaluating them, and taking appropriate measures seriously and with complete transparency, while ensuring the confidentiality of the applicant's data

Service Process

To apply for a service over any of the service channels, you should register in the digital services system للتقديم على طلب عبر أي من قنوات تقديم الخدمة، يتطلب تسجيل حساب في نظام الخدمات الرقمية From here(من هنا)

  1. Submit the request through the Ministry’s approved channels.
  2. The comment (complaint) is entered through the National System for Customer Relations Management.
  3. Suggestions are transferred to the competent department to study
  4. Replying to the customer and closing the request.

    Required Documents

    None

    Conditions & Requirements

    None

    Service Fees


    None

    Service Code

    Y3-1-RSF-01-S4

    Sub Service Type

    Comments ( complaints)

    Target audience

    • individual
    • companies

    Service completion duration

    The Estimated time to submit a service request: 5 minutes

    The time to obtain the service: 5 working days

    Number of Transactions - Companies

    عدد المعاملات - الشركات

    0

    Service Code

    Y3-1-RSF-01-S4

    Guide Video

    فيديو تعليمي

    For assistance, get in touch through

    Call: 800 3050
    Email: info@moccae.gov.ae

    Related Services

    The release of imported falcon with a passport

    Through this service, approval is obtained to release of falcons holding passport , inspection of consignments will be done upon their arrival at the entry point and are released after ensuring that they comply with the all import requirements

    Start Service
    Renew a Veterinary Establishment License

    Through this service, obtained the renewal of license for a veterinary establishment including (a veterinary hospital, veterinary clinic, veterinary laboratory, veterinary scientific advisory office veterinary pharmacy, artificial insemination center, and production farms commercial animal production farms) valid for one year

    Start Service
    Do you think this content is helpful?

    You can help us improve by providing your feedback about your experience.

    Article Image

    Have you used our services at our service center or digitally recently?