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Comments ( complaints)

About the Service

Through this service, customers can submit their comments (complaints) on the services provided, the followed procedures, or any other topics related to the Ministry's competencies. The Ministry is committed to studying these comments (complaints), evaluating them, and taking appropriate measures seriously and with complete transparency, while ensuring the confidentiality of the applicant's data

Service Process

To apply for a service over any of the service channels, you should register in the digital services system للتقديم على طلب عبر أي من قنوات تقديم الخدمة، يتطلب تسجيل حساب في نظام الخدمات الرقمية From here(من هنا)

  1. Submit the request through the Ministry’s approved channels.
  2. The comment (complaint) is entered through the National System for Customer Relations Management.
  3. Suggestions are transferred to the competent department to study
  4. Replying to the customer and closing the request.

Required Documents

None

Conditions & Requirements

None

Service Fees


None

Service Code

Y3-1-RSF-01-S4

Sub Service Type

Comments ( complaints)

Target audience

  • individual
  • companies

Service completion duration

The Estimated time to submit a service request: 5 minutes

The time to obtain the service: 5 working days

Number of Transactions - Companies

عدد المعاملات - الشركات

0

Service Code

Y3-1-RSF-01-S4

Guide Video

فيديو تعليمي

For assistance, get in touch through

Call: 800 3050
Email: info@moccae.gov.ae

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